1. Order Processing: Orders placed on our website are typically processed within three business days. Business days are Monday through Friday, excluding weekends and holidays.
2. Shipping Methods: We offer a range of shipping options to cater to your preferences. The available options and their estimated delivery times are provided during the checkout process. Please note that delivery times are estimates and can vary based on factors beyond our control.
3. Shipping Costs: Shipping costs are calculated based on the selected shipping method, the destination address, and the total weight of the items in your order. This method may vary between different products. You can view the shipping costs for your order at the checkout before finalizing your purchase.
4. Order Tracking: Once your order has been processed and shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package as it makes its way to you.
5. International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and will not be covered by us.
Note that some products, including live plants are only available to be shipped to the contiguous United States. Details will be provided on the product pages.
6. Delayed or Lost Shipments: While we strive to ensure that your order reaches you on time, there may be instances of unforeseen delays or lost shipments caused by shipping carriers or other external factors. If you experience such an issue, please reach out to our customer support team, and we will do our best to assist you in resolving the situation.
7. Address Accuracy: Please ensure that you provide accurate and complete shipping information when placing your order. We cannot be held responsible for delays or non-delivery of orders due to incorrect or incomplete addresses provided by the customer.
8. Shipping Restrictions: Certain items may be subject to shipping restrictions or regulations imposed by local laws and regulations. We will notify you if any such restrictions apply to your order.
9. Returns Due to Failed Delivery Attempts: If a package is returned to us due to failed delivery attempts or incorrect address information provided by the customer, a re-shipping fee may apply. Please review your shipping information carefully to avoid such situations.
10. Contact Us: If you have any questions or concerns about our shipping policy or your order's status, please don't hesitate to contact our customer support team at email@example.com.