Returns and refunds

1. Return Eligibility: We want you to be completely satisfied with your purchase from Feng Shui Xing. If you are not happy with your order, you may be eligible to return it for a refund or exchange. To be eligible for a return, your item must be in its original condition and packaging, unused, and with any tags or labels still attached.

2. Return Timeframe: You have 14 calendar days from the date of delivery to initiate a return. After 14 days, unfortunately, we cannot offer you a refund or exchange.

3. Initiating a Return: To initiate a return, please contact us via email at info@fengshuixing.net with your order number and details about the item you wish to return. Our customer support team will provide you with further instructions on how to proceed.

4. Return Shipping: The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect item shipped). We recommend using a trackable shipping service to ensure that your return reaches us.

5. Refund Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment typically within 7 business days.

6. Exchanges: If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting us about the return. Exchanges are subject to product availability. If the requested exchange item is not available, we will process a refund for the returned item.

7. Non-Returnable Items: Certain items are non-returnable, including but not limited to personalized or customized products, digital downloads, and gift cards. Sale items may also have specific return policies, so please check the product description for details.

8. Damaged or Defective Items: If your order arrives damaged or defective, please contact us via email within 7 days of receiving the item. We will provide instructions on how to return the damaged item and arrange for a replacement or refund.

9. Contact Us: If you have any questions or concerns about our returns and refunds policy, please don't hesitate to contact our customer support team at info@fengshuixing.net.